Frequently Asked Questions
WHAT IS KOKYOKO?
It is an online sales space where we select treasures or very attractive products at fair prices that are not commonly found in physical stores.
ARE YOUR PRODUCTS ORIGINAL?
All the brands we sell are AUTHORIZED DISTRIBUTIONS and are ORIGINAL products. We select the best for you.
IS THE SHIPPING OF THE PRODUCTS INCLUDED AND IS IT FREE?
The shipping is completely free to all the Mexican Republic.
HOW MANY DAYS DOES IT TAKE FOR MY ORDER TO ARRIVE?
From 3 to 5 days depending on your place of residence, as long as your shipping and payment information are complete and are sent by different parcels. The tracking number is sent to you in the confirmation email.
DO YOU SHIP INTERNATIONALLY?
Yes, we do ship internationally at an additional cost. In the case of MAZIC products, international shipping to the United States through AMAZON USA is free.
DO YOU ISSUE INVOICES?
To request your invoice please send an email to: firstname.lastname@example.org attaching the following information: -Name/Corporate Name -RFC -Address -Email -Phone number
WHAT SHOULD I DO IF A PRODUCT ARRIVES INCORRECTLY OR IF I HAVE A COMPLAINT?
If you do not receive the requested product you can send an email to email@example.com or by whatsapp to 55 2894 8517 to solve the problem as soon as possible. Remember to do so within 5 working days from the time of receipt of the order. Otherwise the guarantees to make changes or refunds lose validity.
CAN I PICK UP MY ORDER SOMEWHERE?
We are an online store so we only make sales through home delivery. We have 3 ways to purchase our products: www.kokyoko.com, Amazon and Mercado Libre.